Managing medical inquires from consumers, medical practitioners, healthcare support personnel in an integrated approach are extremely important to ensure patient safety, brand protection and product sales.
As this includes evaluation from medical and product perspective, needs right resources who can understand the queries well and try to resolve them using science and by keeping regulatory requirements of patient information confidentially.
MakroCare has a team of inbound call team, physicians, medical writer and support personnel. Our physicians have a direct access to our clients’ medical advisors for case escalation and feedbacks. Primary infrastructure is used for projects with disaster recovery and backup in other parts of the world. Consumers and Physicians called in using Toll Free number provided by us.
Each project has a dedicated coordinator for client’s interactions and SLA reporting. The response timelines are followed strictly and quality of service is monitored and maintained throughout the project.
Our solutions are designed to support the brands and products. Portfolio ranges from round the clock services to customized solutions in the areas of Medical Information